Shipping Branch of the Sales Company: Strengthening the Implementation of Responsibilities

The market is the "reporter", the customer is the "reporter", and we are the "responder". Since the beginning of spring this year, facing the severe situation of rising raw material prices and guaranteeing spring ploughing supply, the company will make every effort to ensure the supply of chemical fertilizers and ensure customer demand as a test that enterprises must face, and hand in a satisfactory "answer sheet". In the first quarter, the company's compound fertilizer sales increased significantly year-on-year, of which the tonnage of fire transportation increased by 46% compared with last year, and the tonnage of truck transportation increased by 18% compared with last year. All staff of the shipping branch of the sales company adhere to the fact that the customer is the "marker", and deliver satisfactory results to the company and customers as the "responder", and truly be responsible for themselves, customers, and the company.

Solve the pain points of shipping and carry out innovative work

Since the beginning of this year, in order to improve the efficiency of shipping work and do a good job of guaranteeing sales and shipping, the shipping branch has organized early planning and organized several special meetings to identify the pain points and difficulties that restrict product shipping, and accurately formulated corresponding solutions. A highly operational shipping work plan has been formed, and the implementation has been strictly strengthened.

Safety briefing before class

In view of the problems of large changes in loading and unloading personnel, complex operating environment, many cross-operations, and difficulty in safety management, safety disclosures will be made before the daily shift, and the loading and unloading teams will be held every week to carry out safety training. In charge of the double-pipe mode of all-day safety inspections, the management of the safety at the job site is strengthened.

Overtime loading and unloading of shipped products at night

In response to the problems affecting the efficiency of rail transportation, the company expanded a new platform, added 5 loading spaces, and reduced the number of operations at the station. The department strengthened communication with Dangyang Railway Station to give priority to ensuring the operation of the Huaqiang special line. In addition, the department also adjusts the commute time of staff, going to get off work one hour earlier every morning and noon, and working overtime to stock up in the evening, effectively transporting products and raw materials back to the company to ensure that production and sales are correct.

Both software and hardware are grasped, and the service quality is further improved

Perfect facilities, clean environment, warm service

Aiming at the problem that the driver waits for a long time to issue a ticket, which affects the loading of the vehicle. The department has carried out rectification from both hardware and software aspects by holding driver symposiums, optimizing the billing process, and equipping new billing rooms to ensure that drivers issue bills in an orderly manner, serve customers intimately, and are well received by customers. The billing room is equipped with a queuing call system and a window evaluation system. Through the integrated service of reservation, queuing, service and evaluation, the window function is optimized and the service quality is improved.

Huaqiang Chemical Company has formed an annual output of 1.5 million tons of high-concentration ternary compound fertilizer, 1 million tons of urea, 800,000 tons of synthetic ammonia alcohol, 100,000 tons of organic fertilizer, 200,000 tons of organic-inorganic compound fertilizer, 300,000 tons of ammonium bicarbonate, 250,000 tons of hydrogen peroxide. 100,000 tons of dimethyl ether, 80,000 tons of sodium nitrate, 50,000 tons of melamine, 100 million color film woven bags, 100 million new wall tiles, 40 million square meters of high-end ceramic tile production capacity, sales revenue exceeded 6 billion Yuan is a top 500 chemical company.

For more information, please call +86 18627120543 Or send an email:info@hq-chemical.com